ems mail service. Expedited Mail (EMS Belpost)

EMS is considered to be the most popular international delivery service, which guarantees its customers fast and reliable shipment of goods. Tracking EMS mail is a highly requested feature among consumers using the services of this company. After all, it allows you to quickly determine the status of the parcel and calculate the approximate time of its receipt.

What is an identifier / track code

Before you learn how to track an EMC package, it is important to define the basic concepts. In order to systematize and simplify the tracking of the shipment, a special unique code is used, assigned at the time of sending the parcel. It is drawn up in the form provided for in the regulations of the "Universal Postal Union" and consists of 13 letters and numbers.

Track code - a unique parcel code

If you want to find a parcel by the departure number, it is important to consider that each character serves to reflect specific information that allows you to get the necessary information about it.

The first letter reflects the type of parcel, and the second - the method of sending. The last two are an abbreviation of the country from which such a parcel was sent.

Among the most common types of shipments, it is advisable to include:

• FROM- standard shipment, the weight of which exceeds 2 kg;
• R- a letter, the weight of which does not exceed 2 kg, in respect of which registration actions are being carried out;
• L- a standard letter, as well as its express counterpart. If the identifier starts with this character, it cannot be traced, except for "LM";
• E- EMS express shipment, the second letter in this case is considered ordinal;
• V- insured letter;
• A– an uninsured letter that cannot be traced.

In addition, for tracking by identifier, the Russian tracking number, denoted by the abbreviation RPO, is often used. It is a 14-digit number and must be indicated on the check received at the time of receiving the parcel.

Features of the EMS

Despite the fact that this service guarantees fast delivery to the recipient's door, failures and various problems often occur in its operation. In particular, if the parcel is moved across the territory of the Russian Federation, then the delivery time will be about 10 days. If you need to receive it from another state, you should not expect it earlier than 15-35 days from the date of departure.

In addition, there are several other important features of EMS:

1. You can find a parcel using Russian services only after registering the parcel on the territory of the Russian Federation.
2. The rules of the service provide for the possibility of express delivery, however, it should be agreed in advance with the seller.
3. The weight of the postal item, which is planned to be delivered in this way, should not exceed 31 kg.

EMS service ensures the delivery of the parcel to the recipient's door

Naturally, the accelerated version of the departure has a higher price, however, the delivery time will be much less than with the standard algorithm.

The rules of the service suggest that the recipient cannot open the package in front of the courier in order to check the presence of all the goods being sent. In order to verify the availability, you must personally visit the nearest post office and open the parcel in the presence of employees of this institution.

Package tracking

The most interesting step is the procedure for tracking the parcel. The identifier required for this is issued to the client after full payment for the purchased goods. Which type of code he will receive depends on the type of shipment. If the delivery will be made from another country, the consumer receives an international code consisting of letters and numbers. When sending within the Russian Federation, the code will contain only numbers (RPO).

Tracking a shipment by invoice number, as in other cases, can be implemented in several stages:

1. Track the parcel on foreign services (for international delivery).
2. After registering the parcel on the territory of the Russian Federation, its condition can be found using local trackers.
3. Receive the parcel and check the integrity of the goods being sent.

All tracking portals work according to the same algorithm of actions, which involves going to the page for entering data, searching for and receiving the necessary information on the package. However, in the case of international shipments, at first it can only be tracked on the corresponding website of the sending country. For the US, a similar portal is located at www.usps.com.

Tracking an international parcel on track-trace.com

There are also universal solutions that allow you to get information about the status of international ems parcels, regardless of the state from which they are sent. These tools include track-trace.com, which has a simple usage algorithm:

• visit the site;
• open the section "Post / EMS - Mail / EMS";
• in the empty field that appears, you will need to enter an identifier, after which, click "Find".

As a result, the user will receive full information about the status of the order, including its current location. This will allow you to control the movement of international shipments, even in cases where they have not yet left the sending country.

Using domestic EMS service

The subsidiary of this company in the territory of the Russian Federation is EMS Russian Post, which is controlled by the Russian Post. It is not surprising that when using the official website of the emspost ru company to track the package, it immediately redirects the visitor to the Mail portal www.pochta.ru/tracking.

Parcel tracking on the Russian Post website

Here, as in a similar case, you will need to enter the data you need for tracking (international identifier or RPO), and then click the search button. Some online stores provide the ability to track the shipment directly in your account, which eliminates the need to visit the Russian Post website.

It must be remembered that data on international shipments will appear in Russian services only after successful registration. However, even parcels from the territory of the Russian Federation may not be displayed in the official service during the day, despite the correct entry of the RPO.

Express Mail Service (EMS) is a postal service in which the delivery and delivery of postal items is carried out as soon as possible. This service is provided both on the territory of the Republic of Belarus and in more than 200 countries and territories of the world. EMS expedited mail items are divided into internal and international . In Belarus, this service is provided by the Republican Unitary Postal Enterprise Belpochta.

Thanks to a unique network (reception is carried out by all post offices), an established infrastructure, an efficient transportation system, as well as cooperation with the EMS Cooperative, we offer reliable courier delivery on a door-to-door basis to all locations in Belarus and around the world.

The belonging of postal items to the EMS service is determined by the presence on the shell of the item and the accompanying documents of a logo consisting of the following elements:

- a triangle in the shape of a wing with orange stripes;

— blue EMS letters;

- three horizontal orange stripes

and initial letters of the item's identification number RE(for internal) and EA… — … ew(for international)

EMS services are provided to legal entities and individuals.

EMS shipments are divided into shipments containing documents (written messages, invoices, invoices, certificates, etc.) and shipments with commodity attachments (personal items, cultural, household and industrial items, etc.). Domestic EMS shipments can be accepted without declared value and with declared value. International EMS shipments may be insured.

The weight limit for EMS shipments is 30 kg.

Size limits for international EMS shipments.

minimum- 229 x 324 mm; maximumthe size: any of the measurements is 1500 mm. OR- the sum of the length and the largest circumference, taken in any direction, except for the length - 3000 mm.

EMS items have priority over other types of postal items, i.e. at all stages of passage they are processed in the first place, and after processing they are immediately delivered or sent further to their destination in the fastest way.

Size limits for domestic shipmentsEMS

Minimum: 90 mm x140 mm, Maximum: any dimension - 1500 mm, while the sum of the length and the largest circumference, taken in any direction, except for the length, is 3000 mm. For rolls: the minimum sum of length and double diameter is 170 mm, the largest dimension is 100 mm; maximum: the sum of the length and double the diameter is 1040 mm, the largest dimension is 900 mm.

Overview of EMS Russian Post - express delivery of EMS Russian Post

General information about EMS Russian Post

EMS - Express Mail Service - is an international service, the main work of which is the transportation of postal correspondence. The work of the company claims to be of high quality, and the delivery of urgent mail, or express delivery, is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. Express delivery of EMS in Russia goes to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive a shipment, it is enough to come to the EMS office or call a courier. EMS has its own branded packaging. If necessary, consults on customs. It is possible to provide such services: insurance and tracking of postal items, cash on delivery, delivery or sending a parcel outside business hours. Upon request, clients are provided with advice on the "Hot Line" of the company. Each client with questions or difficulties can count on an individual approach. It is important that EMS works with individuals and corporations.

Express Delivery EMS Russian Post

Geographically, EMS Russian Post operates throughout the country and draws up IGOs. An EMS customer can arrange their shipment at any EMS branch. If the client cannot issue at the office or does not want to, it is necessary to call an EMS courier. Fast delivery in a short time will bring the shipment into the hands of the addressee. Working principle of EMS express delivery within Russia:

• To send from outside the EMS office, you must call a courier.


• The sender is obliged to fill in all the accompanying documentation himself, except for the fields for official information, which are filled in by the courier or operator.


• It is mandatory to inform the courier about what is the item being sent. The courier has the right to inspect the shipment to identify items prohibited from shipment.


• The courier takes the shipment to the Sorting Center, where they will carry out all the procedures for registering the shipment and processing. After the completion of the operations, the shipment will be sent to the recipient.


• Express delivery EMS works in such a way that the shipment is delivered "to the door" of the addressee.


• If the shipment was not delivered: the courier is obliged to inform the addressee about the received shipment by available means (by phone, notification). If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.

Working principle of express delivery from abroad:

• All IGOs ​​EMS to the recipient country Russia are registered in Track&Trace EMS - a unified tracking system. According to the issued track code on the site, you can track the shipment.


• Customs departure procedures are mandatory for all IGOs ​​to and from Russia.


• Customs clearance of the postal item takes three business days, after which the item is transferred to the delivery service.


• Delivery of the item to the addressee's door.

Restrictions for postal items within Russia:

• The weight of postal items must not exceed 31.5 kg


• In size - one of the sides of the departure should not exceed 1.50 m


• Another calculation formula: parcel length + greatest circumference (other than length) = amount, which should not exceed 3 m

Shipment insurance EMS Russian Post

EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the shipment insurance procedure at any EMS Russian Post office and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is obliged to present the object of insurance to the courier or operator at the EMS department. To apply for insurance, it is important to remember that the amount must correspond to the value of the investment:

• The minimum amount of insurance is 3000 rubles.


• The maximum insurance amount for correspondence is 20,000 rubles.


• The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.


• The maximum insurance amount for precious metals is 1 million rubles.

If the insurance amount is 10 thousand rubles or more, the sender is obliged to confirm the value of the investment with documentation for this investment.

customs control

For residents of Moscow (private and legal entities), EMS Russian Post provides services for the issuance of IGOs ​​for customs clearance. List of EMS Russian Post services for individuals:

• Checking the correctness of filling out the documents provided to the Customs Service for the passage of MPOO


• Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made


• Registration and verification of the declaration (exact indication of the name of the attachments being sent and their value in the language of the recipient country, English or French)


• Client consultation

There are two options for passing customs control. The first - with a customs receipt order. The addressee pays EMS Russian Post the amount of customs duty. The amount will be transferred to the Customs Service. The second - with the customs notice. This means that the IGO will go through customs control.

Tariffs EMS Russian Post

What should be considered for calculating the cost of express delivery:

• Distance covered by the departure


• Tariff zone of the sender and recipient


• Postage weight


• Availability of additional services

For each of the points there is a surcharge to the amount payable. For hard-to-reach regions: an allowance of 110 rubles. (including VAT) for each kg of the weight of the shipment (weight rounded up). Shipments for which insurance is issued add 0.6% of the insurance amount to the delivery cost, VAT - 18%.

Forms of payment

You can pay for the services provided by EMS Russian Post:

• Cash payment to the EMS courier or at the points of receipt of shipments.


• By bank transfer. The client receives a current account, where he transfers the specified amount. The account belongs to EMS Russian Post - a branch of the Federal State Unitary Enterprise Russian Post. It is also possible to pay by third parties for companies with which the contract is concluded.


• Pay to the recipient. It is possible only if an agreement is concluded between the recipient and EMS Russian Post.

EMS Russian Post for individuals and corporate clients provides the following services:

• Packing by EMS


• Everything related to customs


• Forwarding


• Insurance


• C.O.D


• Delivery of online purchases


• Payment of compensation

EMS Russian Post website

The official website of EMS Russian Post is www.emspost.ru. All useful information for EMS customers is collected here. On the main page of the site, you can calculate the cost and delivery time within and outside the country, track the EMS shipment using the available track. On the site you can find out:

• More about delivery regions in Russia: location of EMS offices and collection points, see the list of branches located in hard-to-reach regions.


• Control dates for the passage of shipments within the country and abroad.


• Learn more about EMS shipments from abroad.


• Familiarize yourself with the tariffs for IGO express delivery, learn about tariffs in the international network zone, about restrictions on the territory of delivery.


• Familiarize yourself with the types and cost of branded packaging.


• Get acquainted with the detailed list of items and substances prohibited for shipment.


• View a sample addendum.

The client can fill out a form to receive SMS notifications. There are two types of notifications: on the delivery of the item and on the receipt of the item at the address OPS. The cost of one notification is 1 ruble. Other useful information available for download:

• Application form for shipping insurance.


• A guide to tariffs, which describes: tariffs for the city, for the region, for Russia, for the countries of the world.


• Bank details for payment.


• Forwarding sheet.

Also on the site you can conclude an agreement between EMS Russian Post and legal entities.

Contacts EMS Russian Post To contact EMS Russian Post, use the feedback form on the main site. Unified reference service EMS Russian Post - 8 800 200 50 55 (toll-free within Russia) For residents of Moscow and St. Petersburg, it is possible to contact customer offices

The Russian Post State Enterprise (FSUE) was established by a government decree dated September 5, 2002. The enterprise was officially registered and adopted its Charter dated February 13, 2003.

Russian Post has 86 regional branches, 42,000 branches and about 350,000 employees, of which 87% are women. The company provides delivery and postage services on the territory of the Russian Federation with an area of ​​17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering mail to 2,600,000 road, 1,200 air and 106 rail routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays an important role in the national infrastructure. The enterprise influences to a great extent the development of other sectors.

Every year Russian Post employees receive and send more than 2.4 billion. parcels and postal items, 1.7 billion printed products, 595 million utility and other bills, 488 million pensions and benefits, and 113 million money transfers.

The company operates under the direction of the Ministry of Telecom and Mass Communications of the Russian Federation. The main office of the company is located in Moscow.

History of Russian Post

On June 28, 2002, the Government of the Russian Federation adopted a new concept for the restructuring of the postal system at the federal level. This concept involved the unification of all post offices in the country into one organization for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

The range of activities of the Russian Post was eventually supplemented by retail trade, the federal money transfer service, EMS express delivery, photo printing and many other services.

Russian Post Parcel Tracking

The Russian Post parcel tracking system allows all customers of this company to check the postal status online. The system quickly generates data and displays all available information about the package and where it is currently located.

Russian Post parcel tracking numbers

Russian Post parcel tracking codes differ by type and may have a different look.

1. Packages, small parcels and registered letters are tracked by a 14 digit number.
2. Parcels and parcels are assigned a special code which consists of 4 letters and 9 digits:
   • The first 2 letters indicate the type of departure
   • 9 digits - unique departure code
   • The last 2 letters indicate the country from which the parcel was sent.
3. Parcels EMS - international express delivery of shipments. The tracking number for EMS packages is the same as for regular international shipments, except for the fact that the code starts with the letter E

Examples of parcel tracking numbers:

• 14568859621458 - internal parcel tracking code
• CQ---US (CQ123456785US) - parcel or small shipment from the USA, postal package
• RA---CN (RA123456785CN) - package from China
• RJ---GB (RJ123456785GB) - package from UK
• RA ---RU (RA123456785RU) - if the parcel was not registered before entering the territory of the Russian Federation, the Russian Post can assign an internal tracking number.

Russian Post tracking numbers are compiled in accordance with the international S10 standard, allowing you to track parcels for both the sender and the recipient, and the introduction of an electronic tracking system for Russian mail makes this even easier.

How to track a parcel of the Russian Post?

In order to find out where your parcel is, you need to pay attention to the following.

1. For information about the estimated time of arrival and other details, you must use the Russian Post tracking number. This is a special tracking code that is unique for any package. It must be provided to you by the sender (online store, company or individual).
2. Fill in the search box at the top of the web page with this tracking code.
3. Click the "Track" button and wait for the report to be ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including EMS express mail. Domestic shipments of the Russian Post are tracked by a 14-digit track code, the first six digits mean the sender's postal code. International shipments of the Russian Post begin and end with 2 letters, the first two indicate the type of parcel, and the last two indicate the country of the sender.

How to track a parcel in Russia?

Tracking the parcel of the Russian Post on the territory of the Russian Federation is quite simple. In order to start tracking the parcel, you need to have the tracking code of the parcel on hand. Russian Post tracks shipments using 14 digit slate tracking codes for domestic parcels and 13 digit international shipment codes. For quick and easy tracking of your Russian Post parcel, enter the tracking number of the parcel in the field above and BoxTracker will check your parcel and determine its location.

How to find a parcel by Russian Post tracking number

Parcels of the Russian Post are located by postal tracking number. Tracking numbers for domestic shipments contain 14 digits, starting with the postal code of the sender or the office that issued the parcel. For example, if the parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with the index 123290, then the departure code will look like 12329000000000. International parcels processed by the Russian Post can be tracked by a standardized 13-digit code, typical for international shipments for postal services around the world. The first two letters indicate the type of shipment, then 9 unique digits of the shipment, and the last two letters indicate the country code of the sender.

ZA..LV, ZA..HK parcel tracking

This type of parcel differs from other international shipments in that these parcels are circulated according to a simplified system thanks to the cooperation of the Russian Post with the most popular online store of Russian citizens - Aliexpress. Thanks to this cooperation, the procedure for processing parcels with Aliexpress was simplified, making the shipment faster and cheaper. Such parcels have a tracking code like ZA000000000LV, ZA000000000HK.

ZJ..HK parcel tracking

Parcels with a track code starting with ZJ are parcels of purchases made by Russians from the Joom online store. Just like in the case of Aliexpress, Joom has entered into a partnership with the Russian Post, thereby reducing the cost of delivering parcels from Joom, as well as significantly speeding up the shipping process itself from registration to shipping time.

Joom parcels during tracking can have one of three statuses:

• Package sent
• Parcel arrived at the branch
• Parcel received by addressee

Tracking parcels from China

Postal parcels from China may not have complete information about the location of the parcel, but you will have the most important information on hand. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China pass through postal centers in Latvia and Hong Kong along the way, which is why the letters LV and HK are assigned at the end of the track code, and not CN.

What should I do if I can't track the package?

There may be several reasons why the track number may not be tracked. Most of these causes are easily resolved, and sometimes do not need a special solution. The main reasons why the parcel is not tracked by track number:

1. Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked up to 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the package starts to be traced in the system.
2. Tracking number is incorrect. In this case, you need to check the track number again with the seller or sender. Also check the spelling of the number. Perhaps you made a mistake when copying or when dialing a number on the keyboard.

In any case, you should not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will be refunded the money spent.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arrival at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)