Etiquette of greetings and introductions- a set of rules of initial interpersonal interaction concerning the external manifestation of attitudes towards people.

Despite the seeming simplicity of the rules of mutual greetings and introductions, they require certain knowledge and sufficient attention. In modern business etiquette, some rules have been developed regarding introductions and greetings, depending on the gender, age and position of the contacting people, as well as whether they are in a group or alone. The primary rule of greeting is that in any situation it should show your disposition and goodwill. The nature of the greeting should not be affected by your mood or negative attitude towards the other person.

In the process of relationships, various situations may develop that have the specifics of greetings, introductions to each other or handshakes. This specificity is expressed mainly in who has the right or is obliged to be the first in these actions. For clarity, the display of the rights or obligations of the "first step" of any of the employees in some of the most typical situations are given in Table. 5.1. This table reflects some of the main, most common situations. These situations can be conditionally called options for meeting employees of one or different organizations, and these employees are in a different position based on their age, gender, job level, etc.

Table 5.1. – Rules for greetings and introductions

Presentation etiquette. There are a number of generally accepted rules of etiquette that must be observed when introducing and dating. So, a man, regardless of age and position, always appears to a woman first. Men and women who are younger in age or official position should be presented to older ones, and not vice versa. With an equal position (rank), the younger one is presented to the older one, the subordinate - to the boss, one person is introduced to the couple, group, society, even the woman is presented to the married couple first.

When in a society (guests) they introduce one person to several at once, they usually loudly call his last name, first name. The person represented gives a slight bow to the whole society. It is not customary to bow to each separately.

If a man is sitting at the time of the performance, he must stand up. A woman may not get up unless she is introduced to a lady much older than her in age or position.

Any performance is accompanied by a slight bow. Deep bows, jerky movements and clicking heels should be avoided.

After the introduction, the person to whom the new acquaintance is introduced calls his last name and adds "Very nice." "Nice to meet you". The one who is being introduced should not say this at the time of the presentation. New acquaintances, as a rule, exchange a few words, enter into a short conversation. The initiator of such a conversation is a person who is senior in rank and position, or a woman.

It is preferable to address a woman by her husband's last name. In hard-to-pronounce and complex names, you can do without this by using the international form "madame".

As a rule, they introduce members of their family without naming their names, for example: "Fyodor Stepanovich, let me introduce you to my son Ivan."

At a party, at parties, dinners and other similar events, it is better to resort to the help of an intermediary from among the familiar guests or members of the host's family for the presentation. However, if there is no person who could introduce you, you can introduce yourself. If someone introduces themselves to you, you should respond with your last name.

dating etiquette. If someone introduces two people, he must himself name the person being introduced. You can not bring them to each other and say: "Get acquainted", obliging them to name themselves. It's not polite.

If you need to introduce a woman to a man, you should say, referring to a woman, for example: "Nina Ivanovna, let me introduce Philip Konstantinovich to you" or "Let me introduce you: this is Philip Konstantinovich."

When addressing officials with state status or military, diplomatic, religious rank, as a rule, they do without mentioning their names. They say: "Mr. President", "Mr. Prime Minister", "Mr. General" (without naming the full rank, say "major general", "lieutenant general", etc.). Etiquette also provides for such a remarkable detail: when addressing an official, they usually “promote” him a little in his position. So, a lieutenant colonel is called "Mr. Colonel", an envoy - "Mr. Ambassador", a deputy minister - "Mr. Minister". When introducing military personnel, their military rank is indicated, for example: "Comrade (Mr.) General, let me introduce you to Colonel Kuznetsov."

In the event that the introducer introduces people of the same age and gender, he must introduce the less familiar person to the more familiar one.

handshake etiquette. After the introduction, new acquaintances exchange greetings and, in most cases, shake hands. The first to give a hand is the one to whom a new acquaintance is introduced. Giving a hand should be at the last moment, walking with an outstretched hand or shaking hands across the table is not accepted.

If a woman or a senior in position does not offer a hand to age, you should bow slightly. Extending several fingers or fingertips instead of a hand is tactless. As a rule, you should extend your right hand for a handshake. If for some reason it is occupied or damaged (in a bandage), you can extend your left hand, but after apologizing.

The handshake should not be too strong or, conversely, too weak. Shaking your hand is indecent, not recommended, and shaking it with both hands.

Although the handshake has become a familiar and standard ritual, it can convey the attitude of people towards each other. The first option - you feel that the person, as it were, dominates you, that is, he is trying to control you and you need to be more careful with him. This is because his hand is pointing down in relation to your hand and you feel quite a lot of pressure. As a rule, such a person is the first to extend his hand for a handshake. The second option - a person holds out his hand so that his palm looks up and in this way he lets you know that he is ready to obey and recognize your leadership. The third option - the hands move parallel to each other and vertically with respect to the floor plane. The pressure of the palms is also about the same. This is a relationship of equality, partnership.

There are certain rules of etiquette regarding not only the forms of greetings, but also the conditions in which it is most appropriate to use one form or another. The young are obliged to greet the elders first, just like a man - a woman, persons of lower rank (official position) - seniors, late - waiting, entering - those present, etc. However, a woman, entering a room where guests have already gathered, should be the first to greet all those present, not waiting for the men to greet her. Men, in turn, should not wait for a woman to come up to them and say hello. Better if the men get up and go to meet her. When leaving, a woman should also be the first to say goodbye. Persons of equal rank, age, position can be recommended to follow the advice expressed by Count A.A. Ignatiev, author of the famous book "50 years in the ranks"; "Of two officers with the same rank, the one who is more polite and well-mannered is the first to greet." By the way, this provision is contained in the French military regulations of the past.

Entering the room in which the guests invited by the owner are located, a person should greet each person present separately or all at once. Approaching the table, greet all those present and, taking your place, once again greet your neighbors on the table. In this case, it is not necessary to give a hand in both cases.

At official receptions, first of all, the hostess or host is greeted, after them the ladies, first the older ones, then the young ones; after that, older and more senior men, and then the rest of the guests. The hostess and host must shake hands with all guests invited to their home.

Of great importance when greetings is the manner of holding. You should look directly at the person you greet with a smile. An unfavorable impression is made by a person who, while extending his right hand in greeting, keeps his left hand in his pocket, looks away, down, or continues to talk to another person. Such impoliteness is not conducive to continuing the acquaintance.

A seated man, greeting a lady or a person older in age or position, must necessarily stand up. If he greets people passing by without engaging in conversation with them, he may not get up, but only rise.

If married couples meet, then first the women greet each other, then the men greet the women, and only after that the men greet each other.

The first to greet is a woman walking in the company of a man, with a woman who walks (or stands) alone.

A woman is the first to greet a man if she overtakes him.

On the street, a passing man is the first to bow to a standing man.

When greeting a woman he knows on the street, a man should raise his hat or cap (but does not take a winter hat either). If the greeting is accompanied by a handshake, the man must take off the glove, and the woman may not take it off, since gloves (silk, cloth, kid), a bag, a scarf, a headdress are part of the ladies' toilet. However, it is recommended that women also remove mittens and a warm leather glove.

A woman is never kissed on the street as a sign of greeting: they do it only indoors.

They do not introduce themselves in the elevator, but in the presence of a lady, the men take off their hats.

Always say "you" when addressing a stranger. You can only address close people, relatives, relatives (if they are younger or your peers), children and friends. In a number of foreign languages, in particular, in English there is no appeal to "you" at all.

Verbal etiquette also allows the use of various psychological techniques, such as, for example, parting words and a brief assessment of communication. These are verbal turns of the type: “Good luck to you”, “I wish you success”, “It was nice to meet you”.

If you are addressing a stranger with a request, be sure to use introductory words: "Sorry", "Excuse me", "Please", "Let me", etc.

When greeting and parting, in addition to the words “Hello”, “Good afternoon” and “Goodbye”, it is desirable to add the name and patronymic of the interlocutor, especially if he occupies a subordinate position in relation to you.

If the conditions and time of the conversation allow, an exchange of neutral phrases is possible: “How are you?” - "Thanks, it's okay. I hope everything is going well for you as well.” “Thank you, yes.”

In conclusion, it should be noted that there are no trifles in etiquette, so you should always strive to show maximum courtesy and comply with generally accepted rules and norms of behavior and communication.

The handshake accepted here and in the West when meeting or introducing a man and a woman in Muslim countries is absolutely inappropriate. Islam does not accept even the simple contact of people of different sexes, if they are not related by blood ties. It is not customary to shake hands among the peoples of Southeast Asia.

Official events include various receptions and ceremonies organized on the occasion of national holidays, historical anniversaries, the arrival of foreign delegations, heads of state and government, etc. Receptions are held by heads of state, government, ministers, as well as embassies, consulates, trade missions of the country abroad.

While abroad, one must respect the rules and customs adopted in that country. When inviting a foreigner to an official event, care should be taken not to put him in a position that humiliates or offends his national dignity, otherwise he may regard this as disrespect for his state and nation.

Receptions are divided into daytime and evening, receptions with seating and without seating at the table.

Daytime receptions include "glass of champagne", "glass of wine", breakfast. In international practice, it is generally accepted that daytime receptions are less solemn than evening ones.

Evening receptions include tea, "jour fix", cocktail, buffet, lunch, buffet lunch, dinner.

"A glass of champagne" - usually starts at 12.00 and lasts about an hour. The reason for organizing such a reception may be the anniversary of a national holiday, the stay of a delegation in the country, the departure of an ambassador, the opening of an exhibition, a festival. Drinks and snacks are served by waiters. Served, as a rule, champagne, wine and juices. An appetizer is not required, but you can serve small cakes, nuts, sandwiches. The invitees come in casual clothes.

A similar technique is the “glass of wine” technique. The name in this case emphasizes the special nature of the reception.

Breakfast - arranged between 12.00 and 15.00 hours. The most common start time for breakfast is from 12.00 to 13.00. The breakfast menu is prepared taking into account the traditions and customs existing in the country and, as a rule, consists of one or two cold appetizer dishes, one hot fish dish, one hot meat dish and dessert. It is not customary to serve first courses (soups) for breakfast, although serving them will not be a mistake. After breakfast, coffee or tea is served.

Before breakfast, a cocktail, dry wine, juices are served, during breakfast - mineral water, and sometimes juices.

After all the guests have eaten, the host (or hostess) is the first to get up from the table and invites the guests to go to another room where coffee is served. The duration of breakfast is 1-1.5 hours (approximately 45-60 minutes at the table and 15-30 minutes for coffee).

The initiative to leave breakfast is up to the main guest. The dress code for breakfast is in most cases a casual suit, but on formal occasions it can be a tuxedo.

Tea - arranged between 16.00 and 18.00 hours, as a rule, only for women. For example, the wife of the Minister of Foreign Affairs arranges tea for the wives of the heads of diplomatic missions. There are cases of invitations to tea as well as men.

The duration of tea is 1-1.5 hours. The dress code is a casual suit or dress.

Receptions of the "jour fix" type are held once a week on the same day and hour throughout the autumn-winter season (from autumn to summer). Invitations to such receptions (Wednesdays, Thursdays, Fridays) are sent out once at the beginning of the season and are valid until the end of the season, unless a special notice of a break follows. In terms of time, food and dress code, this reception does not differ from tea. Sometimes such receptions take the form of musical or literary evenings. Men are also invited to "jour fix" receptions and may be present.

Receptions such as a cocktail or a buffet reception are arranged between 17.00 and 20.00 hours and last 2 hours. Treats - various cold snacks, confectionery and fruits. Sometimes hot appetizers are also served. The meal should not be plentiful. At receptions of this type, alcoholic drinks are displayed on tables or, being poured into glasses, are carried by waiters. Champagne may be served at the end of the reception followed by coffee.

Receptions such as a cocktail or buffet are held standing up. Guests approach the tables, pick up snacks on their plates and move away from the tables to give other guests an opportunity to approach them. Dress code - casual suit or tuxedo, depending on the specific occasion and indications to this effect in the invitation.

Lunch - starts from 20.00 to 21.00 hours. Lunch menu: one or two cold appetizers, soup, one hot fish dish, one hot meat dish, dessert. After dinner, coffee or tea is served in the living room. Before dinner, guests are offered a cocktail. The lunch menu differs from the breakfast menu in that soup is served after cold starters. For soup - sherry (optional).

For cold appetizers, guests are offered vodka or tinctures (chilled), for a fish dish - dry white wine (chilled), for meat - dry red wine (room temperature), for dessert - champagne (chilled), for coffee - cognac or liquor (room temperature). temperature).

Lunch usually lasts 2-2.5 hours, with about 50-60 minutes at the table, the rest of the time in the living rooms. Dress code - a dark suit, tuxedo or tailcoat, depending on the specific occasion and instructions in the invitation; for women - evening dress.

An evening reception "a la buffet" is arranged on especially solemn occasions (in honor of the head or prime minister of a foreign state, a foreign government delegation, on the occasion of a national holiday, etc.). Starts at 20.00 and later.

The treat is the same as at a cocktail or buffet reception, but more varied and plentiful. Dress code - dark suit, tuxedo or tailcoat; for women - evening dress.

Lunch buffet involves free seating at small tables of four to six people. As well as at the buffet reception, tables are set with snacks, there are buffets with drinks. Guests pick up snacks and sit at their discretion at one of the tables. This kind of reception is often organized after a concert, watching a movie, during a break in a dance evening. The lunch buffet is less formal than lunch.

Any reception must be pre-prepared in the most careful way. The preparation of the reception includes: choosing the type of reception, compiling a list of invited persons, sending out invitations, drawing up a seating plan at the table for breakfast, lunch or dinner; menu planning, table setting and guest service; preparation of toasts or speeches, drawing up a scheme (order) of the reception.

When determining the date of reception, one should proceed from the fact that receptions are not held on holidays, and in Muslim countries - on the religious holiday of Ramadan. Receptions are not held on the days of national mourning, and earlier appointments are cancelled.

For receptions held without seating at the table, the invitation for which indicates the time of the beginning and end of the reception (17.00-19.00, 18.00-20.00, etc.), you can come and go at any hour within the time specified in the invitation.

The time of a conversation with one interlocutor at an official reception should not exceed five minutes.

Similar information.

1. Official receptions: organization, holding, rules of conduct.

2. Types of informal receptions: types and etiquette features.

3. Etiquette of table communication: restaurant.

In recent years, international relations have been actively expanding along the lines of economic, commercial, and cultural relations. This implies the observance in the process of communication of certain traditions and conventions, rules and norms adopted throughout the civilized world. The current level of international communication involves the participation in official events not only of diplomats and politicians, but also of business people and specialists. Meetings with foreign business partners and presentations held within the country with domestic partners, and just chatting with friends at a party or restaurant should also be held at a fairly high level, in compliance with international rules of etiquette. All this requires knowledge of the specific norms and rules specific to the etiquette of official and informal events.

The main types of receptions, both official and informal, are: breakfast, lunch, buffet lunch, dinner. Receptions such as a buffet table, a cocktail, as well as small receptions - a coffee or tea table. Receptions are divided into daytime and evening receptions, as well as receptions with seating at the table and without it.

Daily meals are considered a glass of wine with cheese or breakfast. All the rest are evening. According to international practice, the most honorable types of receptions are breakfast and lunch. Receptions such as brunch, dinner after the theatre, picnic, fondue, barbecue, beer table, etc., are combinations of the main types of receptions in terms of their methods of organization.

Over time, it turned out that official receptions began to play an important role in the development of business contacts and friendships, and the main thing at the reception was not food and tasting drinks, but expanding contacts and obtaining the necessary information in an informal setting. In conversations at receptions, there is a mutual exchange of views, and the usefulness of this exchange depends on the experience and diplomatic skills of each of the interlocutors. In most cases, visiting receptions is a continuation of official activities. Many years of international practice have established the types of both business and secular receptions, methods of their preparation, special rules of etiquette that should be followed by their participants.

Business receptions are arranged on the occasion of national holidays, anniversaries of events, in honor of a foreign delegation staying in the country, at the opening of a representative office of a company, presentation of goods, and also in the order of daily work. The more crowded the reception is, the earlier guests should be invited (approximately 7-10 days in advance).

An invitation to a reception in Western countries is issued in a special way. If the official invitation says "Mr. and Mrs. John Smith, I have the honor ...", then you need to answer like this, "Mr. and Mrs. John Smith." When a letter contains the names of two or more organizers of the reception, the answer is addressed to the one in whose house the event will take place. When composing an answer, you should repeat all the names indicated in the invitation. If guests are invited to an official reception with their spouses, and one of the spouses cannot come to the reception, then the consent of one family member and the refusal of the other are given in one letter. The form of consent or refusal of the invitation depends on the type of the invitation itself.

Formal invitations are answered with a letter or postcard, especially invitations to breakfast or lunch. But if a phone number is indicated on the invitation, then it is permissible to give a preliminary answer by phone.

If you refused the received invitation for a good reason, and circumstances have changed for the better, and you can come to the reception, then you should do so. If you have been invited to a seated reception - breakfast, lunch, dinner - and at least 10 days before the start of the appointment, then you can call the reception organizers and explain the situation. If there are extra seats at the table, then the issue can be resolved positively. With regard to receptions that take place without seating at the table - a cocktail, a buffet table - where the number of guests is not limited by the possibilities of the table, the problem of one more guest is solved quite simply.

If you accepted an invitation and then for some reason decided to refuse it, then only illness, misfortune with a family member, or sudden and inevitable departure can excuse you. In any case, you should immediately inform the organizers of the reception about your intentions.

Having refused an invitation under one of the above pretexts, you should no longer accept another invitation that is more interesting for you, since there is always a chance of meeting acquaintances at another appointment who are sure that you are sick or away. If you don't want to go to a particular reception, then the phrase "unfortunately we'll be busy on the thirtieth" gives you the option to accept another offer.

It is considered normal to stay at the reception up to 1.5 hours. Coming to the reception at the beginning and leaving it at the end is considered to be an expression of special respect for its organizers. Late arrivals and early departures (without a valid reason) are seen as a guest's desire to emphasize a strained relationship with the hosts of the evening.

If the reception is businesslike, then the arrival of employees of firms, representative offices, etc. later than their management is considered a gross violation of etiquette. If you are late, and the hosts of the reception are not where they should meet the guests, then it is advisable to find them and say hello. In cases where an official reception is arranged with seating at the table, it should be noted that the time allotted for gathering guests is approximately 30-35 minutes. (at this time cocktails are served), after which the hosts and guests sit down at the table.

International practice identifies three types of receptions that are held with seating at the table: breakfast, lunch, dinner. At these receptions, guests are seated at the table according to their social status or diplomatic rank.

Places at the table are divided into more honorable and less honorable. The most honorable place at a male reception is to the right of the owner, and at a mixed reception, when both men and women are present, it is to the right of the mistress of the house. Next are the places to the left of the hostess and the owner. As you move away from the hostess and the owner, the places become less honorable. The main rule of seating: the most honored guests sit in the most honorable places. When seating at the table, there are also a number of rules:

Men are seated to the right and left of the hostess, the host is surrounded by ladies, then the places alternate: men are seated next to the women, and vice versa;

A woman is not seated with a woman on the ends of the table if a man is not sitting there;

The husband is never seated next to his wife;

Two foreigners from the same country also do not sit together;

If the reception is businesslike, then the last places at the table are occupied by employees of the company - the organizer of the reception, but not women.

So that guests can easily find their places at the table, in the living room at the entrance to the dining room, a table map is displayed or hung out, which indicates the place of each guest. In addition, on the table at each device, usually on the tallest glass or next to the device, a card with the name of the guest is placed. Sometimes a card with a table diagram is included in the official invitation.

Cards are placed on the table with the names of the invitees. When there are no such cards, the hostess goes to the table first and seats everyone else. Women sit down as soon as they find their place, despite the fact that the hostess can stand until all the ladies are seated.

Men move a chair to the women who take a seat to their right, helping the ladies to sit down at the table, while they themselves continue to stand until the hostess of the reception sits in her place. Although the guest of honor escorts the hostess of the house, at the table he usually looks after the neighbor on the right, and the neighbor on the left helps the hostess.

The ceremonial reception requires full dress uniform. In this case, on invitations (in the lower left corner) they usually write: white tie (white tie, which means tailcoat) or blask tie (black tie - tuxedo); Evening dress (evening dress, i.e. the same tailcoat), moreover, if the form of clothing is indicated, the fulfillment of this condition is mandatory.

Ladies in such cases should be in evening dresses, dresses made of silk, velvet, brocade and other exquisite fabrics, on their feet - elegant evening shoes, often gold or silver, an elegant handbag, expensive jewelry. Ladies' toilets should be elegant, but not pretentious - the ability to combine elegance with simplicity is most appreciated. It is better if the outfit is strictly cut, soft colors.

Whether you are holding a reception in a restaurant, a club or at home, whether you have gathered a hundred people or just six, the indispensable conditions for holding a reception are the same:

The invitees must be people close in spirit and social status;

The menu should be thought out in advance so that the dishes served on the table will please your guests, and the dishes should be chosen such that you can cook well;

A well-served table means that everything on it is in excellent condition: the tablecloth is ironed, the silver is polished, the crystal is sparkling;

The servants or voluntary assistants are needed experienced, making a good impression; the host and hostess should be cordial and hospitable.

B-B-Q- a variant of an informal reception, which is held in the open air. Usually close friends or relatives are invited to it, which is quite acceptable to do by phone.

To hold such a reception, you need to have two things: enough space and special devices for cooking. Barbecue dishes are prepared on a special brazier. If the reception is in the evening, your garden or patio where the reception is being held should be brightly lit with lanterns or string lights. If it gets cool in the evening, you can invite guests to the veranda or to the house.

For table setting, a ceremonial service is not required, on the contrary, ceramic dishes and ordinary cutlery will look good. Don't forget about the flowers - they can be placed in jugs or unusual vessels - they will emphasize the charm of a summer evening.

The main dish at the barbecue reception is meat, fish or game cooked on a brazier. You can prepare light snacks, but they should be few, since the main course is very satisfying. Nuts and crispy potatoes are fine. Don't forget to add more herbs and sauces. The host is usually engaged in hot dishes, and after he puts the piece of meat or fish he likes to the guest, the guest himself will choose the seasoning or herbs that he likes. Any drinks can be served

And beer, and wine, and juices - the main thing is that they are combined with cooked
you barbecue.

Branch - type of reception, which is a late breakfast, turning into an early lunch, which is held closer to lunch in time. The brunch is informal, even everyday, and there is no need to look for a special occasion for it - it is held when you just want to meet friends or neighbors. Treats are placed on the table, as at a reception a la buffet, they are usually more modest than at lunch or lunch - beautiful sandwiches, waffles, chicken pieces in sour cream. They also prepare a signature dish. On a separate table - juices and coffee.

The diplomatic protocol and its rules are historical categories that arose and developed simultaneously with the whole complex of the diplomatic service.

They arose and are developing not as a result of the decisions of some individuals and their desires, but as a necessity, an indispensable condition for the implementation of successful diplomatic practice.

Diplomatic protocol includes etiquette and ceremonial.

Etiquette is a set of rules, the behavior of diplomats and other officials during various diplomatic events (negotiations, visits, receptions). Includes norms and customs associated with the culture of behavior, culture of life, communication, etc.

Ceremonial - the established procedure for holding a solemn official act (meetings of heads of state, etc.).

Thanks to television, today you can see a lot with your own eyes: solemn meetings of heads of state, government receptions, conversations, press conferences. But all this is a "scene". But what is happening "behind the scenes" of the diplomatic protocol is known only to a small circle of specialists.

The current trend towards cooperation between states and communication between people has taken on a truly global character.

And this, in turn, reinforces the importance of observing certain ceremonial and protocol customs and rules.

There were attempts, taking into account the development of interstate relations and the practice of diplomatic ceremonial and protocol that has developed in different countries, to create something like a generalized monographic study specifically devoted to diplomatic protocol. But this idea remained unrealized.

To perform the numerous functions of the diplomatic protocol, special services are created in all countries. The structure of these services may vary. Today there are two such systems in the world:

• 1. Decentralized or distributed. According to this system, protocol divisions are present in different state institutions at different levels of government and government. This is the most common system (USA, UK, Germany, Japan).
• 2. A centralized system, in accordance with which the main coordinating body is created in the country, which pursues a unified state policy in the protocol support of international contacts of officials of various levels. The protocol services of France and Italy can serve as examples of this system.

But this division is rather conditional. Often in a particular country you can observe elements of both systems.

In the Russian Federation, the State Protocol Department of the Ministry of Foreign Affairs acts as a unified state protocol. The protocol activities of a number of higher state bodies are carried out through the State Protocol Department of the Ministry of Foreign Affairs. On issues related to the activities of the President of the Russian Federation, the Department works together with the Protocol Service of the President.

Functions of the State Protocol Department of the Ministry of Foreign Affairs of the Russian Federation

International protocol practice shows that although the diplomatic protocol service may be called differently and have different subordination, it ensures the execution of approximately the same scope of duties.

The Department of State Protocol is a structural functional subdivision of the Ministry of Foreign Affairs of the Russian Federation.

In accordance with the decree of the President of the Russian Federation, the State Protocol Department ensures a unified protocol practice in Russia.

In its activities, the Department is guided by the Constitution of the Russian Federation, the laws of Russia, decrees of the President, resolutions and orders of the Government of the Russian Federation, orders, instructions and instructions of the Minister of Foreign Affairs of Russia.

The department consists of the following divisions:

Department for the stay of the diplomatic corps;

Department of Visits and Delegations;

Department of information work with the diplomatic corps, registration and government telegrams.

The tasks of the Department include:

• 1. Ensuring a unified protocol practice in the Russian Federation, monitoring compliance with the Vienna Convention on Diplomatic and Consular Missions of Foreign States on the Territory of Russia.
• 2. Protecting the interests of the Russian Federation and its citizens in the performance of tasks related to the stay of the diplomatic corps, monitoring the observance by foreign diplomats of the laws and regulations of the Russian Federation.
• 3. Participation in the development of proposals and the implementation of events of a protocol and organizational nature, during visits abroad by the President, the Chairman of the Government of the Russian Federation, the Minister of Foreign Affairs, as well as visits of state and government delegations, heads of state, heads of governments of foreign countries, ministers of foreign affairs to Russia.
• 4. Control over the compilation and sending of telegrams on behalf of the head of state in connection with national holidays and other memorable dates of foreign states.
• 5. Maintaining permanent working relations with the diplomatic missions of Russia abroad, providing them with the necessary assistance in protocol work.
• 6. Maintaining business contacts with diplomatic missions of foreign states on the territory of Russia on issues within the competence of the Department.
• 7. Study and generalization of international protocol practice. Based on the main tasks listed above

Department of State Protocol:

• 1. Prepares, in agreement with other departments of the Ministry of Foreign Affairs, documents for the reception of foreign delegations in the Russian Federation at the highest and high levels, develops draft programs for their stay and, after appropriate approval, organizes protocol events (meetings, seeing off delegations, laying wreaths, breakfasts, lunches, visiting theater, etc.).
• 2. Organizes the accreditation of heads of foreign diplomatic missions.
• 3. Deals with issues of diplomatic privileges and immunities of foreign diplomatic and administrative and technical workers, as well as their customs privileges.
• 4. Prepares letters of credence and revocable letters of ambassadors of the Russian Federation sent abroad.
• 5. Carries out the registration of the personnel of the diplomatic corps and the issuance of relevant documents to them.
• 6. Participates within its competence in the settlement of material claims of Russian citizens and organizations against diplomatic missions and their employees.
• 7. Organizes the presentation of the diplomatic corps to the President of the Russian Federation, as well as to the heads of state who arrived in Russia on official visits (at their request).
• 8. Organizes the invitation of the heads of diplomatic missions to events and ceremonies of a state nature, as well as to international events held in Russia (festivals, exhibitions, fairs, etc.).
• 9. Publishes the collection Diplomatic Corps in Moscow.

Etiquette. A complete set of rules for secular and business communication. How to behave in familiar and non-standard situations Belousova Tatyana

§ 3. Types of official and informal receptions

KNOWLEDGE OF SELF-RESECTION TECHNIQUES That is, what exactly to do and how to do it when it explodes, shakes, catches fire or floods. And what not to do in any case when it explodes, shakes, catches fire or floods. Because sometimes it’s better to do nothing at all if you don’t know what