The camera on the phone does not work: quick diagnosis of problems. "Warning: camera crash" on Samsung Galaxy


Today, even inexpensive smartphones are equipped with professional photomodules that are in no way inferior to the once popular “soap boxes”. With the help of mobile gadgets, any user can feel like a novice photographer. And if you install a special program for the camera on Android, you can play around with the effects and give the pictures an extra charm.

No matter how well the gadgets work, some people are faced with the fact that the photo module of the device stops working for no apparent reason. Let's try to understand this problem.

Likely Causes

If the camera on android does not work, then there may be a number of reasons for this. For example, in the process of updating the phone software, a failure occurred, which caused a malfunction of the photomodule. In addition, some users try to reflash gadgets on their own, which is also fraught with consequences. Viruses and malicious files can also cause the Android camera app to turn off.

And, of course, the smartphone can fail due to mechanical shock. Below are the most common problems and how to solve them.

Software bugs

  • Viruses. To get rid of the malicious code that could interrupt the camera application on Android, you need to install a good antivirus and scan the system.
  • Lack of free space. If everything is packed to capacity on the memory card or on the phone itself, this can cause the failure of the photomodule. To solve this problem, it is enough to clear the phone memory and delete all unnecessary or unused files.
  • "Clogged" cache. Temporary files are constantly accumulating on smartphones. If the cache is full, then this may well cause an error. Therefore, it is enough to simply delete all temporary data.

  • Wrong settings. If the picture was taken on a memory card, which was later removed from the smartphone, then you just need to restart the phone.

If after these manipulations the camera on the android does not work, then the problems may be more global.

Physical malfunctions

Before going to the service center, it is worth checking all the possible causes of the breakdown. Even if they sound absurd.

If the camera on the Android phone does not work, then you need to check if the micro SD card is in place. Very often, on smartphones, photos are not saved to the device itself, but to a miniature drive. If it is not inserted into the phone, then the camera will be inactive.

The second most common reason for an Android camera not working is a dirty lens. Very often, users buy unusual cases for smartphones, under which dust and dirt successfully accumulate. Therefore, in the event of a malfunction, it is worth checking whether the miniature eye of the photomodule is dirty.

If the camera works intermittently and periodically turns off right in the process of shooting, then it is worth reconfiguring it, following the correct sequence of actions.

How to set up the photomodule correctly

If the camera on android does not work or crashes periodically, then you need to follow a few simple steps:

  • Reset your smartphone to factory settings. Usually, for this you need to go to the gadget menu and find the "Backup" line. After that, you need to select "Reset factory settings". Before that, it is better to save all important data and transfer contacts from your address book to a memory card.
  • Download and install the antivirus (before that, you should not go to other sites). After that, you need to clean the system. It is recommended to download antivirus programs only on Google Play, so you can be guaranteed from malicious files.
  • Clear cache. This operation is performed immediately after the antivirus scan has been performed. To clean it, you need to go to "Applications" and find "Camera" there. In the same menu there will be a button "Clear cache".
  • Thoroughly wipe the lens of the objective with a special cloth for optics.

If you still can't take pictures, you can try installing another camera app. There are a huge number of such utilities. There are paid and free programs, more functional and those that only allow you to take pictures.

If all else fails, then it remains only to contact the service center.

A fairly large number of direct owners of Samsung smartphones, after one week of using a phone of this model, faced a problem in the form of a camera breakdown. When enabled, an error occurs. Camera failure on Samsung is a fairly common occurrence, so this factor must be taken into account. More details about the problems with the camera on the mentioned devices will be described below.

In order to prevent camera failure on Samsung, you are provided with 4 ways to fix this error yourself.

Method #1: Data Cleanup

This method, like its other analogues, is simple and does not require anything supernatural. It consists in clearing the data, as well as freeing up the internal storage of this camera. The failure of the camera on the Samsung Grand may be due to its overflow.

The first step in this situation for you will be to restart your smartphone. First of all, you need to turn it off, and then turn it on. This procedure is simple, and the user is able to solve it independently.

Next, you need to go to the settings, and then find the application manager. As you remember, you need to find a camera. We open this application and clean up garbage, uninteresting photos and other material.

Next, you need to restart the gadget again and see if the problem related to the camera has been resolved. If you decide, then we congratulate you, and if not, then see the next way to fix this problem.

Method number 2: cleaning the internal drive

A camera failure on a Samsung is bad, so it's better to fix this shortcoming as soon as possible. The second way is to clear the internal storage of information in the "Camera" application using the Recovery method. Just like the previous method, we will consider step by step all the details.

First of all, you need to turn off your device. Next, you need to press and hold three buttons on your phone for a certain time. These buttons are:

  • A button that is responsible for turning on and off.
  • A button called Home.
  • And the phone's volume up button.

When you hold these buttons for a few seconds, your phone will provide the Android system parameters to your attention.

In order to clean your device, you need to scroll through the lines using the volume buttons. To go down, use the volume down button.

You need to find a line called Wipe cache partition. Next, your task is to restart the device.

If the camera failure on the Samsung Grand Prime has stopped, this is good, but if not, then you should turn to the next method.

Method number 3: file manager

This method also consists in cleaning the material, but in a different way. In this case, this method aims to remove the camera failure on the Samsung Galaxy and is as follows. We resort to using a file manager.

  • The first step is to connect the device to the computer using the USB cable.
  • You need to find and open the memory folder of this smartphone, and then go to the "Android" folder. There will be another folder with dates. You need it.
  • There you can find the archive folder, where the cache storage of your smartphone will be. You will need to remove it.
  • Experts in this case advise deleting all files from this folder, as they are completely useless on your device and only bring memory problems.
  • After you complete your action, you need to restart the device. We hope this method helped you troubleshoot, if not, then go to the last method.

Method #4: Removing the Alternative Camera

This is the last method that can help you prevent camera crash on Samsung.

This method also consists in removing, but this time the so-called alternative camera is removed.

Your task is to find all applications that use the camera services, and after you find them, your task will be to remove them. After this action, be sure to restart the smartphone.

One of the above methods will certainly fix the problem with the camera, and it will continue to do its job well. If nothing helped, you must definitely contact the service center - which means that the problem is much more serious.

We've heard a lot of reports of "Camera Crash Warning" error happening on Android devices and it seems to happen most often to Samsung owners. The good news is that while this is annoying, it's most likely a software issue and not a camera malfunction. Here's how to fix "camera glitch" on Samsung Galaxy devices.

The steps below are not complicated or time consuming, but you should make sure your device has a decent amount of power in the battery before you try them. If the battery level is too low, the camera often won't work, so it's worth charging your device before you start trying to do anything else. In most cases, these solutions won't involve losing any photos or data from your device, but we recommend backing up anything you don't want to lose, especially if it gets to the point where you need to perform a factory reset.

How to Fix "Camera Glitch" on Android: Samsung Galaxy S8/S8+

The Samsung Galaxy S8 is a close relative of its Galaxy S7 predecessor, so you should try the steps for the S7 (see below) first to see if they fix the camera failure problem. If that doesn't work, there are additional methods you can try to fix this issue on Galaxy S8:

  • Sometimes outdated applications can cause this problem. Make sure all apps on your device are up to date. Go to the Google Play Store and open My Apps & Games to check which apps are up to date and which updates need to be updated. After updating the apps, check if the problem with the camera is resolved.
  • Boot your Galaxy S8 into safe mode. First, turn off the device completely. Then press and hold the Power button until the Samsung logo appears on the screen. Then press and hold the volume button until the phone finishes rebooting and non-safe mode appears in the bottom left corner of the screen. If the "Camera Crash" error does not occur in Safe Mode, it means that some third-party application is causing the error. Remove applications one by one until you find out which one is to blame for the error. Start with the ones that were installed just before the camera crashed.

How to Fix "Camera Glitch" on Android: Samsung Galaxy S7/S7 Edge

Try all these steps until one of them solves the problem with the camera:

  • Reboot your phone.
  • If restarting doesn't help, clear the cache and data of the camera app with " Settings" > "Apps" > "Application Manager" > "Camera Application". Then click " Stop" and go to the "Memory" menu » , where you need to select " Clear Data" and "Clear Cache" .
  • If clearing the camera app data and cache didn't work, wipe the cache partition. Turn off the phone, press and hold the Power, Home and Volume buttons until the Samsung logo appears on the screen and the phone enters recovery mode. Use the volume down button to scroll to "Clear Cache" section and then press the "Power" button to start. Once you're done, restart your phone.
  • If all this does not work, the problem is probably with Smart Stay. Smart Stay is a feature that keeps the screen on while you look at it. Some users have reported that a software bug appears when launching the rear camera, but only when this feature is enabled, probably because Smart Stay already uses the front camera to detect when you look at the screen. Go to your phone's display settings menu and disable Smart Stay to temporarily fix the issue. The long-term solution for this, according to Samsung, is to make sure your phone's software is up to date, as the software issue is already fixed in one of the updates.

How to Fix "Camera Glitch" on Android: Samsung Galaxy S6/S6 Edge

“Camera crash” error messages on Samsung Galaxy S6 and S6 Edge are rare, but some users do encounter them. In most cases, the problem is a third-party app crashing, so booting into safe mode is a way to test this: turn off your phone, press and hold the power key, and when the Samsung logo appears, release it and hold the volume down button. Your phone should now reboot into safe mode.

If the camera works in this mode, you do not have a hardware or driver problem. Unfortunately, if it does not work in safe mode, then everything is much worse. Don't rush to the workshop: try the steps above first. In many cases, a factory reset can give your device the tone it needs to resolve a camera issue.

How to Fix "Camera Glitch" on Android: Samsung Galaxy S5

If you have a Samsung Galaxy S5, we have both good and bad news about it. The good news is that the very high chance of a camera bug error has the same cause and solution as for S3 and S4. The bad news is that there is a small chance that your device may have a hardware bug; a limited number of S5 units do suffer from faulty cameras.

The first thing to do is follow the steps above, but if none of them work, you may need to talk to your retailer or Samsung itself, depending on where you bought the S5 from.

How to Fix "Camera Glitch" on Android: Samsung Galaxy S3 or Samsung Galaxy S4

In many cases, the “camera crash” error occurs because the Camera app has started to crash. You can often solve this with a pretty simple one. Go to Settings > Application Manager and then swipe left for all apps. Scroll down to the Camera app and tap on it. Now tap Stop, then Clear Cache, then Clear Data. Don't worry, this won't delete any of your photos, but it will delete your camera settings, so you'll need to set them again. Reboot your phone and see if the camera is working now.

If the camera does not start, the second step is to clear the cache partition. To do this, turn off your phone, then press and hold Volume Down, Power and Home. Once the phone vibrates, release Power but keep the other two buttons pressed. When you see the Android Recovery screen, use the Volume Down key to navigate to Wipe Cache Partition, then press Power to select it. This won't delete your data, but it should reset the app's cache, which should fix the problem.

Nothing helped? Time for a nuclear option: factory reset. Make sure you back up everything you need first, as a reset will restore your phone to its factory state without any of your data.

What else can you try? Uninstall the app and try Google's great camera (requires KitKat or later) or one of the many great third-party camera apps. Read the reviews carefully: some camera apps are better than others. It makes no sense to install bad ones.

Are you facing the infamous “camera crash” error on your Android device? Did this happen on Samsung or another device? How did you manage to solve the problem? Let us know about it in the comments.

Buying a modern tablet or smartphone allows you to get at your disposal not only a device for making calls, but also a compact pocket computer, and even a photo and video camera. However, it is the last element of the device that sometimes fails and does not turn on at the most inopportune moment. There are many reasons why this problem occurs. And some of them the user can solve on their own, without contacting the service.

Software problems

Software bugs are one of the main problems that lead to the inability to use the camera. These include:

  • infection of the operating system with viruses. The popularity of the Android operating system, which grew a few years ago, also led to the spread of malicious code specially designed for it. The problem is solved by installing an antivirus application and checking the device;
  • memory overflow. If the RAM size is less than a certain value (usually around 50-80 MB), some applications, including the camera, stop running. By clearing the RAM of unnecessary data, you can restore the functionality of all programs;
  • the camera cache filled with data, which also needs to be cleared periodically. To do this, go to the settings menu, find the "Camera" application and click on the "Clear cache" button;
  • broken application settings. This situation often occurs if an SD card was chosen as the place to save photos and videos, which was subsequently removed.

    Not the most popular, but rather serious cause of problems is the conflict of applications installed on the system. To correct the situation, one by one the removal of several recent programs will allow you to check the launch of the camera after each. Sometimes you even have to uninstall the program itself, designed for taking photos and videos, and install a new version - preferably from trusted sources.


    If an update or flashing of the operating system is the cause of the problem, a message like "Error / camera not available" will appear on the screen instead of the launching application. The solution to the issue comes down to restoring the factory settings (via the Recovery menu) or rolling back the installed firmware to the previous version. To reduce the likelihood of such a situation, it is recommended to install only official firmware from the manufacturer.

    Hardware problems

    The causes of problems with the camera include physical damage to the tablet or smartphone. For example, a flash memory that has failed due to wear and tear and has a certain service life. You can find out that the problem of launching the Camera application is caused by a damaged microSD card by testing it for errors on another device (on a laptop with a card reader or on a stationary PC with a microSD-USB adapter).

    A dirty camera lens can cause startup problems. Liquid or dust that gets on the glass spoils the focus of the device, making it impossible to adjust the image. Although in such cases the application still starts, but then freezes or closes back. To correct the situation, the lens should be carefully cleaned with a special cloth (microfiber) and liquid used to clean the monitor.

    Additional ways to resolve the issue

    To restore the functionality of the camera, when you try to start it, the message “Camera failure Error Callback.on Error(1)” appears on the screen, you can use the following alternative method:
    1. Remove the battery of the device;
    2. Lightly press the camera with your finger (gently wiping the print, which may interfere with shooting);
    3. After waiting a few minutes, install the battery back;
    4. Run the application again. Despite the fact that the method seems strange, as the experience of users on the network shows, sometimes it turns out to be effective.
    If neither conventional nor alternative ways to deal with camera problems led to a positive result, the only option would be to contact the service. Although, if the cause of the problem with the camera is the contact of this part with water or a broken sensor as a result of an impact (fall), you should contact the specialists immediately. Moreover, most of the problems associated with external influence on a smartphone or tablet can lead to failure not only of the camera, but also of other important components.
  • If you are trying to launch the Camera app on your device and you see a black screen instead of the viewfinder window or the message "Could not connect to the camera", then either an error has occurred in the Camera app or your camera module is damaged. Let's figure out what the procedure should be if the camera on Android does not work.

    What to do if the camera does not work on Android

    If your camera on Android does not work, then first of all pay attention to the lens - is there any visible damage. If the camera has stopped starting after physical damage or, then the right decision would be to contact a service center.

    First, restart your device. Many software failures resolve themselves after this. If restarting your device doesn't work, clear the cache of the Camera app and try launching it again. It is done like this:

    1. Open the apps menu in settings
    2. Select the Camera app
    3. Click "Clear Cache" and "Clear Data"

    New updates are constantly released for applications, as well as for the Android system itself. If some applications can work without being updated, then for others, timely updates are necessary for work. You can check for updates to the Camera app like this:

    1. Open Play Market
    2. Go to the list of installed apps
    3. See if there's an update for the Camera app

    How to check for new system updates:

    1. Open settings
    2. At the bottom of the list, click "About phone"
    3. Go to System Update
    4. If there are updates, install them

    There may be a situation where a third-party application that you have installed on your smartphone is interfering with the camera. This option can be checked in , in which only system applications are enabled. If the Camera application works fine in safe mode, then the cause of the error is a conflict with one of the installed applications. Try disabling apps you have installed recently while trying to turn on the camera. So you will understand which application the camera is not working, after which you will have to remove this application from the device.

    Camera on Android through a third-party application

    To date, there are many high-quality applications for using the camera on Android, their functionality is often much richer than the standard camera. If the Camera app doesn't work, you can install one of the third party apps and use the camera with it. Here are a few applications that have already earned recognition among Android users.

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