Google Play Market not working: server connection error. Error when receiving data from the server in the play market

Sometimes a glitch occurs in the Google Play Market, due to which the user cannot log into his account, download the application, or update it. What is the cause of the server error, and how to fix it; how to prevent? Let's try to understand the main problems and find their solution!

Why there may be a problem with the Play Market

Google Play Market is a voluminous application that integrates almost all programs installed on an Android device. The main function of the "Market" is the timely updating of these programs. So, the user does not need to spend time visiting developers' websites to get a "fresh" version of their product. All you have to do is set up automatic updates.

Google Play Market App

Of course, this level of integration requires an account that stores data about installed applications. Since the Play Market is owned by Google, then the account is linked to it, respectively, Google's. And if any problems arise with it, then they are transferred to the Market, and therefore to installed applications. Conversely, failures in the operation of the "Market" can lead to errors in the entire account. However, don't panic right away. Perhaps in your case everything is solved “in two clicks”.

What could be the reasons for the Google Play Market not working properly? Below is a list of the most common.

Operating system error;

Large amount of residual data, cache;

Play Market settings error;

Disabling the "Download Manager";

Google account error;

Incompatible applications;

Wrong date and time on the device.

In this list, problems are listed in order of decreasing chance of occurrence. Before we go directly to the solutions, let's look at what types of errors can appear.

Types of errors

Play Store Server Error

There may be several errors in the Play Market. While each is technically of a different nature, the causes are usually the same for all. This article is intended to help solve only those errors that are listed below.

Error code 491/481. Applications are not downloaded and/or updated.

919. The program downloads but cannot be started.

403/413/504. Applications are not installed or updated.

923. Google account is not syncing, or the cache is full.

921/. Apps are not downloading.

492. Cache problem.

911/919. Apps are not downloading.

//. Retrieving information from the server is not possible.

Invalid batch file. There is a problem with the file or cache.

The occurrence of any of the presented errors is the result of failures of the Google account or the entire system. Some of them may appear when you install applications, others when you update them. Whenever they arise, a set of actions must be taken to solve them. It is impossible to single out a specific way to solve a particular error, since they all appear in different cases and for different reasons.

So, if you get a message about any of the presented errors, check out the ways to solve them.

How to fix server errors in Play Store

As already mentioned, it is difficult, almost impossible, to identify the root cause of this or that error. Therefore, to solve any problem, you need to take several mutually exclusive steps. They are presented below in order of execution.

Checking some parameters

Before proceeding with the steps below, make sure that:

The date and time on the device are valid;

There is an Internet connection;

Google accounts included.

Despite the ridiculous banality, it is often the restoration of these simple factors that helps to return the normal operation of the Play Market. If everything is in order here, go to "Step 1".

As simple as it sounds, sometimes a simple reboot really helps. The fact is that when you turn off the device, part of the cache is automatically deleted. Thus, by restarting your phone or tablet, you can get rid of erroneous files or data.

To reboot, hold down the device's unlock key. In the window that appears, select "Restart". If you do not have it, click "Power off", and then turn on the device manually by holding the same key.

Reboot your device

Reset settings and clear cache files

Go to "Settings" of the device;

Find the menu item "Program Manager" or "Applications";

In the list that appears, find the Google Play Market;

Open it and press the "Erase data" and "Clear cache" buttons in turn.

Erase residual data and clear the cache

In most cases, these steps are sufficient. If they don't help, move on to the next step.

Uninstalling all Play Market updates

Play Market updates can sometimes bring discord to the system, especially if you have a relatively new device model. Removing them can help deal with the problem of errors. However, please note that in this case, the settings of the Play Market itself will be reset to the original ones.

To uninstall updates, go to the settings of the Google Play Market app, as we did in "Step 2". Now click the Uninstall Updates button.

Removing Play Market updates

Clearing data from Google Play Services

This application is responsible for the correct operation of the main functions of the Play Market, such as updating or installing programs. Sometimes clearing the cache and contents of "Services ..." helps fix the mentioned errors. To carry out "Step 4", find "Google Play Services" in the list of programs installed on the device (as we did with the Play Market). Then click "Erase data" and "Clear cache" in sequence.

Cleaning up Google Play Services

Activating the Download Manager program

The Download Manager application is responsible for the hardware ability of the device to download programs from the network and install them. Sometimes the functions of the "Dispatcher ..." may be disabled. To enable them, do the following:

Find the Download Manager application among the installed programs (as in steps 2 and 4).

Go to it and click on the "Enable" button.

Restart your device (see "Step 1").

If the "Download Manager" was indeed disabled, it is imperative to enable it, even when this did not help fix the errors. Otherwise, you will not be able to download programs at all.

Turn on the "Download Manager" functions

Deleting your entire Google account

Often errors occur due to problems with syncing your Google account with the Play Market. To fix this problem, you will have to delete your account.

Deleting an account without first synchronizing will result in the loss of personal data. To avoid this, you need to use the data backup function.

Backup is carried out as follows. Go to the "Settings" of the device and find the "Accounts" item. Then select a Google account by clicking on it.

Find "Accounts" in "Settings"

Click on the name of your mailbox to enter the synchronization (backup) menu.

Click on your Google account name

In the menu that opens, you will see several items and sliders next to them. An enabled slider means that the corresponding data will be backed up. We recommend leaving all sliders enabled. Now press the hardware Options key on your phone or tablet (usually the touch button to the left of the Home button). In the window that appears, click "Synchronize".

Click Sync

After the synchronization is completed, you can safely delete your Google account. The delete button, as you probably noticed, is located in the same place as the "Synchronize" button.

Reboot your device and sign in to your Google account again (just go to Play Market or Gmail). The device will prompt you to recover your account data from the Google server. Now all applications from the Play Market installed on your device are normalized and synchronized. But if this step did not help you, move on.

Removing incompatible programs

If you have previously installed any programs not from the Play Market, it is likely that they harm your account. It is especially worth highlighting applications for working with the functions of the Market itself. For example, those that are used to receive paid bonuses from games for free.

The operation of malicious applications disrupts the synchronization of data across the entire device and can lead to serious problems. Often such programs are equated with viruses. Therefore, they must be removed immediately. If you did not install them yourself, we recommend using an antivirus, for example, Dr. Web". Install it and scan and then clean the device.

Install Dr. web"

Reset Android OS settings

This step is, of course, rather radical. Resetting the OS settings will result in the loss of application data, as well as restoring the factory settings of the phone (tablet). However, quite often this method allows you to get rid of all potential problems. Perhaps even from those that you did not even know existed. You can also perform a factory reset if you don't want to follow the above steps.

Troubleshooting by software intervention

This method can be very effective, however, it requires minimal knowledge of the Android OS, as well as some IT skills.

We do not recommend that you resort to the following if you are not confident in your abilities. Responsibility for the implementation of the proposed actions will remain with you, because, as a result, the device may completely break down.

So, to get started, download the file manager for Android devices. A good example in this case is Root Explorer. After downloading, follow these steps:

Open the Root Explorer program.

Go to: /data/data/com.android.vending/.

Delete all data from the specified folder.

Without closing the program, go to "Settings" -> "Permissions" and check the boxes exactly as shown in the screenshot.

Using "Root Explorer"

Now you just need to restart your device and try to go to the Play Market.

The correct operation of the Google Play Market, in fact, means the normal operation of the entire operating system. Therefore, even if you do not need to download or install applications from the Market in the near future, but any of these errors occur, you need to fix it urgently. This will help to nip potential problems in the bud, and therefore save both your personal data and the device itself.

"Error retrieving data from RH-01 server" occurs when opening the Play Market or trying to download and update applications. This is a fairly common mistake, but it is possible to get rid of it.

How to get rid of the error when receiving data from the RH-01 server

There are several ways to solve this problem, but if you have correct date and time, and after the error occurs, you rebooted device, then consider that you have already completed several methods.

The first way: clearing the data of the "Play Market", "Google Play Services" and "Google Services Framework" applications.

One way to get rid of the error is to clear the data and cache of the Play Market. For this you need:

1) go to "Settings";

2) click "Application Manager" and in the opened list of applications select play market, then press "Memory"(for different versions of the Android OS, the steps may differ);

3) in the window that opens, click "Clear Data";

4) t the operation must be done with "Google Play Services" and "Google Services Framework"(if there is no "Clear Data" button, you can use the "Clear Cache" button). You may need to go to Google Services Framework to find the application. "Options" and choose "Show system apps".

If the error is still displayed, you can use other options to solve the problem. One of them is to remove and re-add your Google account.

The second way: deleting and re-adding a Google account.

For this:

1) go to "Settings" and choose "Accounts";

After that you need reload device and re-add Google account by entering your email address and password.

The third way: enable disabled applications required for the Play Market to work.

In pursuit of additional free memory, users often disable some applications that they think they do not need. However, some of these "unnecessary" applications may be necessary for the Play Market to work. Due to the fact that one of these applications is disabled, an "Error while receiving data from the RH-01 server" may occur. Therefore, check if you accidentally disabled one of these applications. These applications include "Google Play Services" and "Google Services Framework". To view the list of disabled apps:

1) go to "Settings", go to "Application Manager" and select the tab "Disabled";

2) if the application "Google Play Services" and/or "Google Services Framework" is disabled, select them and click "Turn on";

Another effective way to get rid of the error is to download and install the "Play Market" and "Google Play Services" applications from third-party sites through a browser. All you need to do is open a browser and enter the appropriate query in the search bar. You can download apps from any site you trust. Use a well-known site for these purposes, for example, the site Trashbox.ru. When downloading these two apps, pay attention to the supported version of Android (it must match the one installed on your device), as well as the absence of viruses in the application.

Download and install the "Play Market" and "Google Play Services" applications.To do this, you may need to allow installation of applications from third-party sources.In order to do this you need:

1) go to "Settings", select a section "Lock screen and protection"(or "Safety");

2) enable permission to install applications from sources other than the Play Market by activating the switch opposite the item.

We hope the error when receiving data from the RH-01 server will no longer bother you.

Android is one of two popular mobile gadget systems. And although the platform support is very good and prompt, there are frequent cases when failures occur, including the Google Play Market app store, from where almost all applications for the device are downloaded. "Unable to connect to the server" is one of the most common errors.

Server error in the Play Market: causes of the problem

The server connection problem may occur due to an incorrectly installed system update or Google Play. This is the most common problem. Also, one of the possible reasons is problems due to the overflowing application cache.

It is possible that there are no problems with Google Play, but there is simply no Internet connection. Check if mobile internet or Wi-Fi is on.

Also, there may be no connection to the server if the device has the wrong date and time, for example, after the user has removed the battery or completely discharged the device, this data is automatically reset.

It affects the work of the Play Market and synchronization with the Google account, which all Android users have. Perhaps the problem appeared due to the installation or removal of an application downloaded from the store.

A connection problem may occur if you have installed a hacked application or use cracks for games.

And the last. Oddly enough, not all Android devices support the app and the web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.

Clearing the cache

The connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing to do is clear the cache of the Play Store and Google Play Services apps.

To do this, go to the system settings in the "Device" item and select "Applications". We find the Play market and sequentially press:

• stop;
• erase data;
• clear cache;
• remove updates.

How to clear the cache

We carry out the same actions for the Google Play Services application.

Just like in the Market application, click stop, delete data and clear the cache

We reboot the device and try to go to the Play Market. If the connection to the server still fails, try the next step.

Disable sync

Due to a synchronization error, the app store is also unable to connect to the server correctly. To turn it off, go to the device settings again, move to the "Accounts" item, select Google.

Turn off all synchronization and reboot the device. We go back to the account and turn on the synchronization back. An error may appear, but we do not pay attention to it and try to go to the Play Market.

To disable, uncheck all boxes.

It is important to turn sync back on. Due to its absence, there may also be problems with the Market.

If there is still no connection to the server, go to the next step.

Deleting a Google Account

This step can help in some cases, and if games and other applications are not tied to it, you can try using this method to fix the server communication error.

In order to delete an account you need:

• go to Settings;
• Accounts;
• click on the email address;
• call the context menu with the button on the front of the phone (next to the Home and Back buttons), in some phones the context menu is called by pressing the button with three dots in the upper right corner of the screen;
• choose delete account.

How to add an account

Reinstalling play store

If the problem persists, you can reinstall the Play Market. For this:

• open tinctures;
• applications;
• select the Play Market;
• stop;
• click uninstall updates;
• erase data;
• remove from default startup;
• download the application with the .apk extension;
• go to the file manager of the device;
• run the file;
• after installation, open the Play Market and enter your username and password.

How to remove play store

The app should work.

Important. Since the Market is embedded in the system and its removal is not expected, it is not on the official website of Google Play, so you will have to download it from third-party sources. Use only reliable and safe sites to secure your device. The latest version of the Play Market can be found on the w3bsit3-dns.com resource and the like.

What else can be done

If the connection with the service has not been established, despite all the actions taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.

Web version of Google Play

The interface is almost the same as the application, by selecting the desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing is that the accounts on the device on which you want to install the application and on the site match. That is, if you use several accounts, for remote installation you need to make one active.

And the most radical option is to reset the device to factory settings. But at the same time, all user data is deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the state as when buying.

Video: Play Market - server error, what to do

In case of problems with the Play Market, first of all, restart the device, this helps with most problems. If the error remains, then one of the above methods will certainly help to eliminate it. Do not forget to clean the application cache, because of its overcrowding, not only the Play Market, but the system as a whole cannot work correctly.

Errors in getting data from the Google Play server are quite common, especially the RH-01 error. What is this error and how to say goodbye to it, read in this article.

What does error RH-01 mean?

Error RH-01 most often occurs when various changes are made to the functionality of the gadget. This applies to incorrect Google Play settings, low-quality custom firmware, setting the wrong date and time, or the Google Services Framework application has been removed or frozen from the system of your device. If you froze it yourself, then defrosting it will not be a problem. But how to put Google Services back in place?

How to fix RH-01 error without Root and Recovery?

1. First of all, restart your device, if the error persists, then this is not a single insanity of your device

2. Make sure the date and time are correct and correct if there is a mismatch

3. Clear cache and data in settings. This article will help you with this.How to clear cache on android?.

4. If it doesn't help, delete your Google account from the device, reboot, go to Google Play (GP) and log in to your account. If you have problems, read the article.

Installing Google Services with Root Rights

If you yourself decided to delete the services, but made a backup, then everything is simple, return the application to its place. If everything happened “by itself”, then the guide will help you and Root rights, since these actions are performed in the root of the device's memory. You will learn how to get Ruth rights in this.

If you have root rights, then you can try to go to the section /System/App and check permissions phonesky.apk and GoogleServicesFramework.apk, should be “ rw-r-r”, correct if necessary. If these files are not present, then you will have to install the GP manually.

Before downloading GP services, you need to know one important feature - this application is installed under the screen density ( DPI). If installed incorrectly, it will work poorly, or not at all.

Installing Google Play:

• Download the application Google Play Services
• Look for one of these .APK files: com.google.android.gms/Google Play or Services/GmsCore. The name depends on the device model and the installed firmware. Need to search in system/app or data/app, sometimes found in both places.
• The downloaded version of GP services is placed first in system/app. Expose the rights rw-r-r". Reboot your device.
• If the previous point did not work, then do the same in the folder data/app.

We fix the error when receiving data from the RH-01 server using custom recovery

On some devices, you can install

Many users are faced with such a problem that the Google Play Market ceases to function for unknown reasons, giving errors of various numbering, which are unlikely to tell ordinary users anything. And sometimes this problem can occur quite often on the same device.

First of all, you need to understand that the service may work due to technical problems related specifically to the service itself, or due to some problems associated with our mobile device. In this article, we will try to give tips on how to deal with this problem.

The simplest reason you deleted the play market. You can download again, here is the link. We also advise you to download an alternative market - this is Nine Store.
Updated 07/14/2018

If your play market has been updated and stopped working, try downloading the old version. Latest update 10.8.23-all made a big problem (Android 5.1). If your phone freezes, the processor loads up to 100%, then it hangs and does everything that you tried to do during the freeze, hard reset will not help, rollback to the old version of Google Play will help.

Updated 04/23/2018

If the play market stopped working for you on April 22 or 23, 2018, this is due to Telegram blocking.
Google crashes: why are services not working? On the night of April 21-22, thousands of Russian users complained about the unavailability of the Google site. On April 16, Roskomnadzor blocked 655,532 Amazon-related IP addresses and about a million more Google addresses. We hope that the blocking is temporary, but for now you can use our site, see the application and games in the site menu, you might like something. Bookmark the site.

To make the application work, you can try download VPN.

No matter how trite it may sound, but first of all, you just need to restart your smartphone, because sometimes the system can freeze, and a simple reboot will return it to working condition again.

2. Reconfiguring Google Play Store

one). We go to the "Settings" section;
2). Open the "Application Manager" section (on some devices, this column is simply called "Applications";
3). We find Google Play in the list and click on the Market
four). Here we need to click either "Erase data" or "Clear cache" - on different device models, this column may be called one way or another.

If after that the problem has not been solved, we will look for a way out further.

3. Get rid of app updates.

We also go to the "Settings" section, then to "Applications", but we no longer erase the data, but click "Delete updates". Thus, the Market will return to its original state when the program was just installed on the smartphone.

4. Reset "Google Play Services".

We do everything the same as in the second paragraph, only we choose not the Market itself, but “Google Play Services”. Then we clear the data and cache.

5. Google Accounts is not enabled in Settings

To enable the application, you need to go to the “Settings” section, then to “Applications”, then click on “All”. We find the item "Google Accounts" and activate the program.

6. Disabled "Download Manager"

We go in the settings section in "Applications", then in "All" and find the section "Download Manager" in the list. If the dispatcher is not activated, you must enable it. But if it's enabled, you don't need to change anything. So the problem lies elsewhere.

7. Deleting your account from Google and restoring it

To delete an account, go to "Settings", then find "Accounts and sync settings", in some devices this column is called "Accounts and sync". Here we delete the account, and then restore it.

8. Apps preventing Google Play Store from working

Some applications you have installed may block the Market. Therefore, carefully "go through" the list of installed programs, it is likely that some programs do not allow the Market to work in full. Such blocking applications include Freedom.

9. Troubleshooting the hosts file

So, you actually have Freedom installed on your device. Then the ninth point will surely help you understand the current problem. But in this case root-rights are required. First of all, you will need to disable the Freedom app. You can do it by going to the Stop item. After we turned it off, feel free to delete it.

That's not all, then we need the Root Explorer program. It won't be difficult to download it. So, we have a program. Next, follow the path "/system/etc/" and find the hosts file. You can open it with any text editor. In this file, we need to leave only one line: "127.0.0.1 localhost". If it is not there, we prescribe it ourselves. There shouldn't be any other lines.

10. Reset settings - Hard Reset

The toughest, but time-tested method. Thus, we delete absolutely all data located on the internal drive. If you have a memory card installed, then you should not worry about it, all data will remain safe.

And so, go to "Settings", click on the item "Backup and reset" and select "Reset settings". After that, we will see the item "Reset phone settings", then click "Erase everything".

You should not be afraid for your data, as there is a backup copy of the system. Creating a copy for the user is not difficult. You just need to find the item "Backup data" in the settings. As soon as you restart your mobile device after clearing the data, all data can be restored from the backup.

11. No internet connection

Perhaps the problem is the lack of Internet. Go to any browser and try to open some site, but if this does not work, most likely you need to solve the problem with the Internet.

12. Set the correct time - "No connection"

Let's say you see the "No connection" error, but you made sure that the Internet on the device is fully functional. Then you will need to go to the time settings and set the correct time zone and, accordingly, the time itself. To prevent such problems from occurring again, you need to create synchronization between time and the network. It is very easy to do this. We go to "Settings", click on the column "Date and time", and then, next to the two columns, check the boxes - "Network time zone" and "Network date and time".

13. Clean the Clean Master system.

Download Ccleaner, run, click clean. Ready.

14. Error while receiving data from RH-01 server

If all these tips did not help you, ask questions in the comments and the PlayMarket-androidS site team will help you.
You may have one of the following problems:
- Play store error out of memory.
- Play store error not connected.
- What do Google Play errors mean?.